Skip to main content

Carers in Southampton

Carers in Southampton (CiS) is a free service for adults who give their time, unpaid, to look after a family member, friend or neighbour with additional support needs.

The service is funded by Southampton City Council to manage statutory carer's assessments. These identify needs and determine eligibility to receive specific services and a discretionary personal budget.

CiS also provide support and relevant information to informal carers. More details may be found below.

Who can use the service?

Any adult who gives up their time, unpaid, to look after someone who needs additional support, such as a family member, a friend, or a neighbour.

You must be resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode.

The service offers:

Carers Assessments

Carer’s assessments in England are for adult carers of adults (over 18 years) who are disabled, ill or elderly. It aims to identify your needs as a carer and should pinpoint what help and support you might need in maintaining your own health and well-being, while continuing your caring role.

Your completed assessment will be used to determine your eligibility to receive services and support; however, all carers are eligible for information and advice. Southampton City Council offer a Carers Assessment to carers who are resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode.

Carers Cards

Carers Cards provide proof of your role as a carer and also offer discounts to you if you live or look after someone who lives in a property with a Southampton city postcode. It will not affect your benefits. 

Applicants must register for or have completed a Carers Assessment. NB Parent carers and young carers are also eligible.

Information, resources and news updates

The CiS Website holds a wide range of information and resources that are easy to search.

Our Newsletters, Website, Facebook and Twitter feeds provide useful, timely information to carers on relevant issues, news and events, rights and entitlements.

Personal support

CiS give advice and support via our dedicated phone line 023 8058 2387 staffed by our team 9am - 5pm, Monday to Friday.

You can talk to any one of our experienced team of link workers, each with their own specialist area, who can be a key point of contact to provide advice and information to you.

Learning and training opportunities

CiS publicise a range of social and learning opportunities across Southampton that aim to be relevant to carers in a range of different caring situations and with a variety of interests.

Social engagement

CiS host a monthly Carers Lunch in Portswood with an invited guest speaker.

Emergency Planning

When someone relies on you being there, most of us nominate a friend or family member you can phone and ask to step in if there is a crisis.  Carers are now able to put their emergency plans on the Southampton City Council (SCC) database so that they are accessible to emergency services and adult social care if needed, even during outside of normal working hours.  You can choose which sections of the form you complete.  The form, along with information and guidance is available to download or complete online here: Emergency Plan.

Carer Friendly Companies

Any business in Southampton can use this free resource. The CiS Carer Friendly Company Charter encourages organisations to identify unpaid carers, signpost our service and create policies to provide an environment where carers’ needs can be met within the scope of their employment structure.

Who to contact

Telephone
023 8058 2387
E-mail
enquiries@carersinsouthampton.co.uk
Website
Carers in Southampton website
Social Media
Facebook
Twitter
Charity number
Southampton Mencap Charity No 1103691
Company number
Company No 4990720

Where to go

Name
Carers in Southampton
Address
Meon House
Rear of 189 Portswood Road
Portswood
Southampton
Postcode
SO17 2NF
Children's Centre Areas
Portswood Bevois
Notes

Visitors must make an appointment in advance by phone or email.  Carers in Southampton can be found at the rear of the Post Office on Portswood Road.

Time / Date Details

When is it on
Open Monday - Friday from 9am - 5pm

Other Details

Languages

Languages spoken
Punjabi
Hindi
Greek
Urdu

Costs

Availability

Referral required
No
Referral Details

The preferred and quickest access to our service is via our referral form.

For other enquiries please phone us on 023 8058 2387.

 

Any Other Notes

Who can use the service?

Any adult who gives up their time, unpaid, to look after someone who needs additional support, such as a family member, a friend, or a neighbour.  You must be resident in a Southampton city postcode or looking after someone in the local area served by Southampton City Council and who is disabled, ill or elderly.  Carers assessments are available for adults caring for other adults over 18 within this area.  Carers cards, carers talk/lunch and our link worker services are available to anyone resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode. 

Information via our social media and website (events, news, wide range of information) is accessible to anyone with an internet connection.

Local Offer

Share your feedback on this page ∇

Please provide feedback on our website. Try to include any constructive suggestions for improvements and we will do our best to incorporate them.



Back to top