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Southampton Public Health Nursing Service

Offering the Healthy Child Programme to children aged 5-19

Who to contact

0300 123 6661
07491 163278 (SMS only)

Where to go

Adelaide Health Centre
William Macleod Way
SO16 4XE
Children's Centre Areas

Other Details


Referral required

Local Offer


The Public Health Nursing Service can help support children and young people with special educational needs and / or disabilities.  We have good links with the special schools in the city; Great Oaks, Springwell , Polygon, Rosewood , Cedar and Vermont, where an enhanced service is delivered by school nurses who have learning & disability training.

Service Provider Extended Local Offer Response

What does your service do?

The Public Health Nursing Service is comprised of Nurses and other health professionals who work together to lead the delivery of the Healthy Child Programme (HCP) for children and young people aged 5-19 years old in Southampton and work to improve children’s health outcomes.  

The service provides health information on lifestyle, promoting and protecting health, assessing needs of individual children and the community: we participate in the safeguarding children process. We also provide practical and professional advice on:  how to stay healthy, supporting families / carers and children with special needs, health promotion, health education and immunisations.

We work closely with GP's, community paediatricians, child and adolescent mental health services, speech and language therapy and other health services. We also work with partner agencies including education services and staff, social services and many other statutory and voluntary agencies.

Where is it located and what areas does it cover?

The service is available to children who live in Southampton or attend a Southampton school or college. There are three localities across the city with a named Specialist Public Health Nurse for each locality.

The main base for the service is the Adelaide Health Centre in Millbrook but there are also bases at Pickles Coppice and Thornhill Healthy Living Centre. Most of the delivery of the service is in education settings or the family home.

Who does your service provide for?

The service offers advice and support to all children and young people in Southampton aged 5-19 years; including those who are elective home educated or those who are not in education, employment or training.

We also have links with Great Oaks, Springwell , Polygon, Rosewood , Cedar and Vermont Schools where an enhanced service is delivered by school nurses who have learning & disability training.

How can I start using the service?

Anyone can contact the service for support via the main phone number. There is a generic email for professionals to send referrals to. All schools and colleges in Southampton have access to referral forms and have a secure system to send them. Parents or carers can contact directly or do so via the child’s school.

How are decisions made about who can use your service?

This is a universal service that is available to all children and young people in Southampton. We will be able to offer support where there is an unmet health need.

How do you communicate with service users and how are they involved in decision making/planning?

Our main communication methods are face to face meetings, telephone and postal contact.  We can also offer contact through video calls, text messages and emails.

As young people reach secondary education they may contact the service through a "drop in service" for confidential information. The service encourages people who use our service to comment on how they feel the service has met their needs. We have feedback forms for primary & secondary children and young people to use and a generic feedback form which Solent NHS Trust recommend.

We will work with you to find out how you can be best supported, this may include a referral to another service. This would always be discussed with you first. We believe you have a right to privacy so the service is confidential. Everything you tell us can remain confidential, this means we won't talk about any details unless you want us to or there is a serious risk of harm to you or another person.

Is your service fully accessible?

Most of our face to face contact is carried out in educational settings, family hubs or homes that are suitable for each individual child or young person’s needs.

What training are the staff supporting children and young people with SEND had or are having?

The service is led by Specialist Community Public Health Nurses who are qualified nurses with an additional qualification in Public Health Practice. They are supported by qualified nurses, some of whom are learning disability nurses. Wellbeing Associate Practitioners receive bespoke training and are supervised by the senior nurses.

How will I know my child will be safe using this service?

School nurses are all qualified nurses, often with additional specialist qualifications. This means they are accountable for their practice to the Nursing and Midwifery Council.

Nurses must undertake learning every three years in order to maintain their right to registration so that they have the skills to remain safe and competent in their practice.

The service requires that all members of the team undertake enhanced child protection training and work with Children's Social Care Services. All staff have DBS checks & pre-employment checks.

We comply with Solent NHS Trust Policies/Guidelines and the service undergoes Care Quality Commission and Ofsted inspections.

How do I give feedback, make comments or raise concerns?

We are always looking to improve our service and welcome any suggestions, comments or complaints.

In the first instance please bring them to the attention of the public health nurse or the public health nurse lead for service. Alternatively speak or write to our Patient Advice and Liaison Service. (PALS)

You can also pass on your comments via the website. Website:

Who can I contact for further information?

The named nurse would be your first link to the service. They can be contacted on 0300 123 6661

Contact details can be found at the Solent Childrens Service website or via your child’s school office.

If you require help after 5pm in the evening, weekends or bank holidays you should consider contacting your GP surgery or NHS 111.

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Please provide feedback on our website. Try to include any constructive suggestions for improvements and we will do our best to incorporate them.

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