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Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

Further information

Community Paediatric Audiology Team

This service provides hearing assessments for children. The assessment involves a hearing test, tympanometry, and examination of the ears. The hearing test performed depends on the age and ability of the child and aims to determine a hearing threshold level. Some children continue to be monitored regularly by the community audiology service. The others are discharged and their patient given a phone number to contact should there be any further concerns about their child's hearing.

Who to contact

Contact Name
Patient Referral Centre
Telephone
0333 202 1065
Website
Community Paediatric Audiology Team

Where to go

Address
Weston Lane Centre For Healthy Living
Weston Lane
Southampton
Postcode
SO19 9GH
Children's Centre Areas
Weston
Notes

Also based at:

Pickles Coppice Children’s Centre    

65 Windermere Avenue    

Southampton SO16 9QZ

Other Details

Availability

Age Ranges
From 0 years 0 months to 16 years 0 months
Referral required
Yes

Local Offer

Service Provider Extended Local Offer Response

What does your service do?

InHealth Community Paediatric Audiology offers a hearing assessment and review service for children aged 0-18 years. A hearing assessment can include: examination of the ears, various hearing tests dependent on developmental age and tympanometry (test of middle ear function). The service can refer on to local ENT and Audiology hearing aid services; we will also review children when necessary. All children should be accompanied by a parent or guardian when attending appointments.

Where is it located and what areas does it cover?

The service is located at three sites in and around Southampton: Weston Lane Centre for Healthy Living, Pickles Coppice Children’s Centre in Millbrook and Ashurst Child and Family Centre. All new born testing is completed at Pickles Coppice. All other hearing tests can be carried out across all three sites.

Who does your service provide for?

The Community Paediatric Service offers testing for children of all ages (0-18). We have a specialised clinic for those children with complex disabilities and separate clinics for pre-school age children and school age children. All sites are wheelchair accessible.

How can I start using the service?

The service runs on a referral basis – referrals can be made by any health professional, including Health Visitors, School Nurses, GPs, Speech and Language Therapists or Paediatricians. The service is provided on behalf of the NHS and therefore there is no charge. Current waits are between two weeks and three months, depending on the level of specialist clinic required, you will be contacted by our booking team once your referral has been received.

How are decisions made about who can use your service?

This service is for all children aged 0-18 with suspected hearing loss, referrals are triaged at the point of receipt to ensure they are appropriate and that children are seen within the appropriate clinic type. There are no other limitations on use of this service.

How do you communicate with service users and how are they involved in decision making/planning?

We will always endeavour to contact parents or guardians over the phone where possible. All communication and appointment information is available in text, either in the post or via email. We can organise language line translators where necessary, we do ask that we are notified at the time of booking when a translator is required. Parents and guardians can contact our booking administration team between 8am and 6pm, Monday to Friday on 0333 2021065. 

Is your service fully accessible?

All sites are wheelchair accessible.

What training are the staff supporting children and young people with SEND had or are having?

Our Senior Clinicians have extensive knowledge and experience working with children with Special Educational Needs and Disabilities.

How will I know my child will be safe using this service?

The service follows company and local policies and procedures in order to best ensure children are safe when using the Community Paediatric Audiology Service. We have a local Safeguarding Lead and all staff members are trained in Safeguarding Children. Staff members have Paediatric Patient Transfer (PTT) and Paediatric and Adult Basic Life Support (BLS) training.

How do I give feedback, make comments or raise concerns?

All parents, guardians and children, where appropriate, will be offered a patient feedback form at the end of each appointment. These are collated and reviewed on a monthly basis in order that we make improvements or changes to our service.

Should you wish to raise concerns or make a complaint, this can be done either:

  • By raising it at the time of your visit with the Service Manager or a member of staff.
  • By emailing our Head of Quality on complaints@inhealthgroup.com or by calling 01494 560000 and ask for the Head of Quality.
  • By writing to the Chief Executive Officer, Medical Director or Regional Operations Manager – InHealth Group, Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire HP11 1JL.

Who can I contact for further information?

If you require any information, please contact the Patient Referral Centre on 0333 202 1065.

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