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Disclaimer

Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

Further information

Wheelchair Services

The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs. 

 

Who to contact

Contact Name
Customer Service Team
Telephone
Wheelchair clinical: 0333 00 38 071
Wheelchair repair: 0333 00 38 072
E-mail
hampshirewheelchairservice@millbrookhealthcare.co.uk
Website
Millbrook Healthcare Wheelchair Services
Social Media
Twitter

Where to go

Address
Unit E1, Omega Enterprise Park,
Chandler's Ford Business Park
Eastleigh
Hampshire
Postcode
SO53 4SE
Children's Centre Areas
Notes

We also have a secondary address in Portsmouth.

You can find us at:

Units A12 & A13,
Railway Triangle,
Walton Road,
Portsmouth
PO6 1TN

Local Offer

Service Provider Extended Local Offer Response

What does your service do?

Clinical assessment services for both adults & children for:

The provision of wheelchairs, specialist seating, pressure care and accessories

The provision of specialist buggies, manual and powered wheelchairs 

Wheelchair delivery and collection

Wheelchair repair and maintenance

Where is it located and what areas does it cover?

We are located in:-

Unit E1, Omega Enterprise Park, Chandlers Ford Industrial Estate, Hampshire, SO53 4SE.

We cover West Hampshire, Southampton and Isle of Wight 

Who does your service provide for?

We provide a service for children and adults who have a permanent substantial disability/need or medical condition which impacts significantly on their mobility, activity levels and participation

The individual needs to use a wheelchair on a frequent basis (i.e. more than 4 times a week for more than 4 hours) and for permanent use for 6+ months (with the exception of service users who have a life expectancy of less than 6 months)

Full service criteria can be found on our website.

How can I start using the service?

By being referred by a registered healthcare professional.  Once known to us, in most instances, service users or their families / carers can refer themselves back to the service if they require a review of their needs.  

How are decisions made about who can use your service?

We follow criteria that has been set by the NHS clinical commissioning groups in alignment with NHS England.

How do you communicate with service users and how are they involved in decision making/planning?

Service User engagement board is in process. We communicate by letter, video, phone, text and in clinics with wheelchair therapists and the clinical team. Our staff ensure that all service users are fully involved with any planning of their care and decision making 

Is your service fully accessible?

Yes – there is ramped access with an automatic door and parking bays directly outside the entrance. We have a wheelchair accessible toilet and our clinic areas are spacious with air conditioning and overhead ceiling track hoists.

What training are the staff supporting children and young people with SEND had or are having?

Our clinicians are qualified Physiotherapists and Occupational Therapists and have experience working with children and adults with special educational needs and disabilities.  All staff will as part of their induction complete mandatory training on disability and mental health awareness.

How will I know my child will be safe using this service?

All staff have enhanced DBS checks. Staff undertake mandatory and regular safeguarding training.  Staff receive regular life support training. 

How do I give feedback, make comments or raise concerns?

Feedback forms, customer service phone number 0333 003 8071, email address scwcsu.hantswheelchairservice@nhs.net , hampshirewheelchairservice@millbrookhealthcare.co.uk and IOWContactUs@millbrookhealthcare.co.uk we have a complaints procedure on our website, we have a twitter page that is monitored regularly @Hants_WCS

Who can I contact for further information?

Customer service team on 0333 003 8071

CHEO – community engagement officer Emily.Galton@millbrookhealthcare.co.uk

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