This service provides hearing assessments for children. The assessment involves a hearing test, tympanometry, and examination of the ears. The hearing test performed depends on the age and ability of the child and aims to determine a hearing threshold level. Some children continue to be monitored regularly by the community audiology service. The others are discharged and their patient given a phone number to contact should there be any further concerns about their child's hearing.
Community Paediatric Audiology Team
Who to contact
- Contact Name
- Patient Referral Centre
- 0333 202 1065
- Community Paediatric Audiology Team
Where to go
Weston Lane Centre For Healthy Living
- SO19 9GH
- Children's Centre Areas
Also based at:
Pickles Coppice Children’s Centre
65 Windermere Avenue
Southampton SO16 9QZ
- Age Ranges
- From 0 years 0 months to 16 years 0 months
- Referral required
Service Provider Extended Local Offer Response
InHealth Community Paediatric Audiology offers a hearing assessment and review service for children aged 0-18 years. A hearing assessment can include: examination of the ears, various hearing tests dependent on developmental age and tympanometry (test of middle ear function). The service can refer on to local ENT and Audiology hearing aid services; we will also review children when necessary. All children should be accompanied by a parent or guardian when attending appointments.
The service is located at three sites in and around Southampton: Weston Lane Centre for Healthy Living, Pickles Coppice Children’s Centre in Millbrook and Ashurst Child and Family Centre. All new born testing is completed at Pickles Coppice. All other hearing tests can be carried out across all three sites.
The Community Paediatric Service offers testing for children of all ages (0-18). We have a specialised clinic for those children with complex disabilities and separate clinics for pre-school age children and school age children. All sites are wheelchair accessible.
The service runs on a referral basis – referrals can be made by any health professional, including Health Visitors, School Nurses, GPs, Speech and Language Therapists or Paediatricians. The service is provided on behalf of the NHS and therefore there is no charge. Current waits are between two weeks and three months, depending on the level of specialist clinic required, you will be contacted by our booking team once your referral has been received.
This service is for all children aged 0-18 with suspected hearing loss, referrals are triaged at the point of receipt to ensure they are appropriate and that children are seen within the appropriate clinic type. There are no other limitations on use of this service.
We will always endeavour to contact parents or guardians over the phone where possible. All communication and appointment information is available in text, either in the post or via email. We can organise language line translators where necessary, we do ask that we are notified at the time of booking when a translator is required. Parents and guardians can contact our booking administration team between 8am and 6pm, Monday to Friday on 0333 2021065.
All sites are wheelchair accessible.
Our Senior Clinicians have extensive knowledge and experience working with children with Special Educational Needs and Disabilities.
The service follows company and local policies and procedures in order to best ensure children are safe when using the Community Paediatric Audiology Service. We have a local Safeguarding Lead and all staff members are trained in Safeguarding Children. Staff members have Paediatric Patient Transfer (PTT) and Paediatric and Adult Basic Life Support (BLS) training.
All parents, guardians and children, where appropriate, will be offered a patient feedback form at the end of each appointment. These are collated and reviewed on a monthly basis in order that we make improvements or changes to our service.
Should you wish to raise concerns or make a complaint, this can be done either:
- By raising it at the time of your visit with the Service Manager or a member of staff.
- By emailing our Head of Quality on firstname.lastname@example.org or by calling 01494 560000 and ask for the Head of Quality.
- By writing to the Chief Executive Officer, Medical Director or Regional Operations Manager – InHealth Group, Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire HP11 1JL.
If you require any information, please contact the Patient Referral Centre on 0333 202 1065.