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Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

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The Care Act 2014

The Care Act has been updated in March 2016. The Government says the new Care Act 2014 is the biggest reform to the social care system in the UK since the NHS was created 66 years ago. The Care Act aims to simplify all the other…

Equipment & Adaptations

In this section, you will be able to find information about all the equipment and changes you can make to improve your quality of life. This could include mobility equipment, to help you get out and about, or small adaptations to your home to help…

Conditions, Disabilities & End of Life Care

If you are suffering from any disability or illness that you feel you need help with then there are lots of services out there to help you. You will be able to find help here if you, or one of your relatives suffer from: Alzheimer’s…

Universal Credit - an introduction

Universal Credit is a new type of financial support for people of working age who are looking for work or on a low income. It was introduced in Southampton on 22 February 2017. Read this guidance to find out more about Universal Credit, how it might affect you…

Caring & Help at Home

If you feel that you can no longer cope on your own and need help with day to day tasks in your home there are services to help you. Most of us want to live in our own homes for as long as possible, but…

CAREline - round the clock emergency assistance

Careline - Round-the-clock emergency assistance Information from Southampton City Council about equipment designed to give you help and support from anywhere in the home. Our Careline service offers you help, security and peace of mind in your own home at the touch of a button. This help is…

National Minimum Wage and National Living Wage

Full details of the National Minimum Wage and National Living Wage rates can be found on the GOV.UK website.

Protecting Adults at Risk

If you are concerned that someone may be at risk of abuse or know of a worrying situation, please do not ignore it. If you are worried that a vulnerable adult is at risk of harm, please contact: Adult Health & Social Care: 023 8083…


Apprenticeships combine work-based experience with training and generally last between one and four years. They normally lead to a qualification, such as a National Vocational Qualification (NVQ); this is normally at Level 2, or Level 3 for Advanced Apprenticeships and Level 4 for Higher. Apprenticeships…

Managing your Personal Budget

If you have a disability and are already receiving help from social services, or you’ve just had a care assessment and you’re eligible for help, you are likely to have been offered the choice of using a personal budget to pay for your care and…
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