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Coronavirus (COVID-19) – Advice and guidance for parents, carers, children and young people

We want to make sure that families in Southampton are kept well informed about Coronavirus (COVID-19). 

Updated guidance - 1st April 2022

From Friday 1st April 2022, routine Covid testing will no longer be expected in all education and children’s social care settings.  Please see below link/guidance for questions about the changes, what you should do if your child tests positive for coronavirus and how to get them a vaccine. 

Click here view the guidance 

Updated guidance - 25th February 2022

Please click the link to view the updated SEND and specialist settings: additional COVID-19 operational guidance which reflects new public health information and guidance issued yesterday. Updates have been made to the section on tracing close contacts and isolation. The section on when someone develops COVID-19 symptoms or has a positive test has also been revised.

Updated guidance - 24th February 2022

Click here - What parents and carers need to know about early years providers, schools and colleges during COVID-19

Page summary:
Information for parents and carers about attending schools, nurseries and colleges.

Change made:
Updated to reflect the end of the asymptomatic testing programme. Reference made to UK Health Security Agency (UKHSA) guidance on contact tracing and isolation which comes into effect from Thursday 24 February 2022

Updated guidance - 23rd February 2022

Click here - Special schools and other specialist settings: coronavirus (COVID-19)

Page summary:
What all special schools and other specialist settings will need to do during the coronavirus (COVID-19) outbreak.

Change made:
Updated to reflect that asymptomatic testing in special educational needs and disability (SEND) and alternative provision (AP) settings will continue.

On February 22nd the Prime Minister set out the next phase of the government’s COVID-19 response ‘Living with COVID-19’. COVID-19 continues to be a virus that we learn to live with and the imperative to reduce the disruption to children and young people’s education remains.

Click here to visit the latest government advice -

This page provides important updates from Southampton City Council and NHS Solent services that have been affected, as well as useful links to social stories, Makaton signs and easy read documents about the Coronavirus.  These resources are designed to support you in understanding the virus, how to talk to children and young people about the virus, supporting children and young people and helping them understand feelings they may be experiencing during this time.

This doesn’t replace the latest information and guidance about Coronavirus in Southampton.  Follow this link to our main information page.

There is a new easy read guide to Covid-19 Vaccination Booster jabs, this document is located in the Downloads section on the left hand side of this page.

The government has translated the guidance for self-isolation and social distancing into the following languages:

  • Arabic
  • French
  • Mandarin
  • Cantonese
  • Polish
  • Welsh

The links are here:

Stay at home guidance

Social distancing for vulnerable people

The Educational Psychology Team have created a Transition Framework to Return to School.  Please see the PDF document in the downloads box.


Southampton SENDIASS 

Southampton SEND Information Advice and Support Service can offer telephone and virtual support to parent carers.

Please find below link to their website -

IPSEA Coronavirus advices and updates 

IPSEA have lots of useful advice and guidance on their website, please see link to their website below -

Guidance, helplines & support

National Autistic Society – guidance and helpline for parents’, young people and staff

Carers UK - Guidance for carers 

Coronavirus (COVID-19) support

Type of Help

Who is this for?

What support is offered?

Community Support Hub

Vulnerable groups, in critical need and have no other means of support

  • Emergency food

Resident helpline

023 8083 4800

(open Mon-Fri, 8:30am to 5pm)

Vulnerable groups, in critical need and have no other means of support

  • Emergency food requests
  • Social contact
  • Signposting to voluntary groups
  • Help with issues such as finances

Online form

Vulnerable groups, in critical need and have no other means of support

  • Requests for help

Pharmacy deliveries

023 8071 8668

(in partnership with NHS Southampton City CCG & Saints Foundation)


  • Collection and delivery of medications

Websites –

All residents and businesses

Hub of information on our services and coronavirus advice

Business helpline

023 8083 4300

(open Mon-Fri, 8:30am to 5pm)

All businesses

Business support and advice

Support from partners

Citizens Advice Bureaux 
023 8022 3659
Offering advice on a wide range of topics such as finances, universal credit, employment and immigration.
Southampton Voluntary Services   
Online directory of help available in local communities.
Churches working together to support the vulnerable and local food banks.
PIPPA helpline 
023 8091 7917
Working to end domestic and sexual violence.

Looking after yourself and others

Get moving

Exercise is important for keeping our body and mind well. Think about what you can do to move more inside. For suggestions on getting active when staying at home you can visit

Keep your mind active

You can keep your mind active by setting yourself goals for the day – whether it’s finishing a puzzle, texting a friend, or tidying your sock drawer, nothing is too small and completing things will give you a sense of achievement. 

Look after your wellbeing

It’s normal to feel a bit anxious, stressed, worried, sad, bored, lonely or frustrated about the current situation. Remember - it is OK to share your concerns with others you trust – and doing so may help them too.

Solent Mind helpline

For anyone who is experiencing poor mental health or wellbeing challenges as a result of the Coronavirus (COVID-19) epidemic. 023 8017 9049 - Mon – Fri, 10am – 2pm (except bank holidays)

Do also contact your GP. Practices are still providing remote consultations via telephone or e-consult and face to face consultations can be arranged in a safe way if needed.

Solent Mind text line

For those in a mental health crisis or emotional distress. You can text ‘LIGHTHOUSE’ and your postcode to 07451 276010 - 4.30pm and 12am. Staff will then contact you via telephone, email, webchat or text.

Samaritans confidential support line

If you are experiencing suicidal thoughts you can call 116 123 24 hours a day.


Avoiding COVID-19 scams

Unfortunately, during these difficult times there are many COVID-19 scams circulating, targeting the most vulnerable in our communities. Be aware these scams will try to con you out of money. They may be received by post, email, telephone, text or face to face.

Before you respond to any offer, please remember the Take Five protection advice

Stop: Don’t be pressurised into sending off money immediately to someone you don’t even know.

Think: How likely is it that I’ve specially been chosen? Millions of people have probably received the same offer.

Think again: Always read the offer carefully. Speak to family or friends or seek advice.

If you’re unsure whether something might be a scam, call Citizens Advice on 0808 223 1133. You can report scams to Action Fraud by calling 0300 123 2040.

Talking to your child and answering their questions

Easy read documents and social stories

Mencap - Easy Read guide to Coronavirus 

Public Health England have produced an easy read version of their Advice on the coronavirus for places of education.  You can download it here

Makaton hygiene symbols

A free resource from Photosymbols, including easy read posters and information


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Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

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