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Southampton Short Breaks Card – MAX Card and MAX Card Plus

MAX and MAX Plus Card image

What is the MAX Card?

The MAX Card and MAX Card Plus have replaced the Buzz Passport.  The MAX Card has been issued to all children and young people registered with The Buzz Network.

It gives discounts or benefits to the holder and one other person at a range of venues and organisations within Southampton and further afield.

The card can only be used by the registered child and their parent/carer so please do not lend to anyone else.

 “Each Max card has an expiry date of two years from when it was issued. The first cards were issued in January 2019 so some cards are due to expire in January 2021. The Council has decided to extend the expiry date of any cards due to expire in 2021 for an extra year, enabling families to continue to use their current card without the need to re-apply. This is because the logistics of issuing new cards will be challenging given the pandemic and most staff working from home. We are also hoping that a digital version of the card may be developed soon which would remove a lot of the logistical challenges of issuing new cards as well as being simpler for some families.

We can therefore confirm that you can continue to use your Max Card even if the expiry date on the card has passed. We have written to local organisations who accept the Max Card to let them know about this extension and asked that they continue to accept cards which have an expiry date in the past.

If you experience any difficulties using your Max card, either due to the expiry date or for any other reason please contact the Buzz Network co-ordinator at

Who can access the card?

The MAX Card is available to any child or young person registered on The Buzz Network.  If you are not a member of the Buzz Network and would like further information/to join then please click here.

Those within the medium level of support (in receipt of DLA or PIP and evidenced to the Short Breaks Officer) will receive a MAX Card Plus.  This will give additional benefits such as access to specialist playschemes. 

MAX Cards are issued based on The Buzz Network eligibility criteria.  These will be reviewed every 2 years, however it is your responsibility to let us know of any changes to circumstances within this time. 

You are eligible to join The Buzz Network if:

  • Your child/young person is under 19
  • Lives at a Southampton address
  • Has SEND

You will be eligible for a MAX Card Plus if you meet the above 3 criteria AND you are in receipt of DLA or PIP.

How to apply for a Card?

You need to register with The Buzz Network before you are able to receive a MAX Card.  You will receive a MAX Card in the post once you have registered with The Buzz Network.  If your child is in receipt of DLA or PIP and you have provided a copy of this evidence to The Buzz Network then you will receive a MAX Card Plus in the post once you have signed up.

We are unable to issue a MAX Card Plus until we have received evidence of your eligibility.  We are unable to return documents so please DO NOT send original documents.



MAX Card

MAX Card Plus


Member of the Buzz Network – receive updates, E-Newsletters etc.



Discount to a number of restaurants – follow the link



Discounted rates for child and parent/carer at an increasing number of venues across the City



Discounted rates for child and parent/carer at a large number of participating venues across the country



Booking rights for Buzz playschemes



Booking rights for Buzz community activities



Where can the MAX Card be used?

The MAX Card can be used at a large number of venues within Southampton and beyond.  The list of participating places continues to grow and include some of the following:

  • Go Ape! Itchen Valley Country Park
  • Partyman World of Play
  • Longdown Dairy Farm
  • New Forest Wildlife Park
  • Sea City Museum

All participating venues can be found on the MAX Card website here.

We recommend that you contact the venue prior to your visit to check that they are still a part of the scheme and other up-to-date details such as:

  • opening times
  • price
  • to check the current discounts on offer
  • their provision for children and young people with special educational needs and/or disabilities

Help to improve the MAX Card

If you have experience of a great venue that is not currently on our list but you think they might like to become part of our scheme you can:

  • inform us and we will speak to the venue about joining the scheme
  • speak to the manager of the venue and they can contact us for further information

Frequently Asked Questions:

Do we need the MAX Card to access Short Breaks?

Yes.  You must register with The Buzz Network and provide evidence of DLA/PIP to receive the MAX Card Plus to be able to access our funded activities.  You will need to show your MAX Card Plus when booking/attending these activities.

Will we still have to pay for activities?

Yes.  You will be expected to pay the standard cost for the activity.  Discounts may be offered by venues.  We recommend that you contact the venue for further information before attending.  The MAX Card scheme helps providers apply for funding to cover additional costs.

I’ve lost/misplaced my card, what do I do?

Please contact the Short Break team who will issue you a replacement card.  Please do not reapply for a new card.

Where can I use the card?

Please click here to find a list of all providers who are part of the MAX Card scheme.

Can I still access Buzz activities if my child is in the substantial/complex category?

If you are a member of the Buzz Network but are within the substantial or complex category then you may still be able to access specialist playschemes if this forms part of your child’s assessed care package.  If you would like further clarification on your child’s care package then please contact your Social Worker.

The venue didn’t recognise my Card

If you find that a venue, which is part of the scheme, doesn’t recognise the card please let us know so that we can resolve it.  Sometimes there can be confusion if there are new staff or a change in management.

Share your feedback on this page ∇

Please provide feedback on our website. Try to include any constructive suggestions for improvements and we will do our best to incorporate them.

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Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

Further information